Terms and Conditions
Welcome to Magnum Archery’s Online Store. These Terms and Conditions govern your use of our website and the purchase of products from Magnum Archery, based in Pretoria, Gauteng. By accessing our site or placing an order, you agree to these terms.
1. General Information
-
Company Name: Magnum Archery
-
Location: Pretoria, Gauteng, South Africa
-
Contact Email: info2@magnumarchery.co.za
-
Contact Phone: 0836100582
-
Delivery Partner: Courier Guy
These Terms and Conditions may be updated from time to time. By continuing to use our site, you agree to any such updates.
2. Products and Availability
2.1 Product Descriptions
We aim to provide accurate descriptions, images, and specifications of our products. Please note that slight variations in color, appearance, or specifications may occur due to manufacturer updates or photographic differences.
2.2 Stock Availability
All items are subject to stock availability. If a product is out of stock after your order is placed, we will contact you to offer an alternative solution, such as a refund, substitution, or backorder.
2.3 Custom Orders
Customized or special-order items may require additional time for fulfillment. Once confirmed, such orders are non-refundable and cannot be canceled.
3. Pricing and Payment
3.1 Prices
- All prices are listed in South African Rand (ZAR) and include VAT unless otherwise indicated.
- Prices are subject to change without notice but will not affect confirmed orders.
3.2 Payment Options
We accept:
- Credit/Debit Cards (Visa, Mastercard)
- EFT (Electronic Funds Transfer)
- Secure online payment platforms as specified at checkout
3.3 Order Confirmation
An order is confirmed only after payment has been successfully processed. You will receive an email confirmation once your order is finalized.
4. Shipping and Delivery
4.1 Delivery Services
We utilize Courier Guy to handle all deliveries across South Africa.
4.2 Delivery Times
- Standard delivery takes 2-5 business days, depending on your location.
- Orders placed after 12:00 PM or on weekends/public holidays will be processed on the next business day.
4.3 Shipping Costs
Shipping fees are calculated at checkout based on package size, weight, and delivery location.
4.4 Tracking Your Order
Once shipped, tracking details will be sent to you via email or SMS.
4.5 Delivery Address Accuracy
It is your responsibility to ensure the delivery address provided is correct. Magnum Archery will not be held liable for delays or lost packages due to incorrect delivery information.
5. Returns and Refunds
5.1 Return Policy
Products may be returned within 14 days of receipt if they meet the following criteria:
- Unused and in their original packaging
- Accompanied by proof of purchase
- Free from any damage caused after delivery
5.2 Non-Returnable Items
The following items are excluded from our return policy:
- Customized or personalized products
- Clearance or sale items
- Items showing signs of use or tampering
5.3 Return Process
Contact us at info2@magnumarchery.co.za or call 0836100582 to initiate a return. Return shipping costs are the buyer’s responsibility unless the return is due to an error on our part (e.g., defective or incorrect item).
5.4 Refunds
Refunds will be processed within 7 business days of receiving the returned product and verifying its condition. Refunds will be issued via the original payment method.
6. Warranty and Repairs
6.1 Manufacturer Warranty
All products are covered by the manufacturer’s warranty. Warranty terms vary by product and brand.
6.2 Warranty Claims
For warranty claims, contact us with proof of purchase and a detailed description of the issue. We will assist in processing your claim with the manufacturer.
6.3 Repair Services
Repair services may be offered for certain products. Additional charges may apply for out-of-warranty repairs.
7. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, store, and use your data.
8. Limitation of Liability
8.1 Magnum Archery will not be held liable for:
- Delays or delivery failures caused by Courier Guy or unforeseen circumstances
- Loss or damage caused by improper use or handling of products
- Any indirect or consequential damages arising from the use of our website or products
8.2 Our liability is limited to the purchase price of the product in question.
9. Intellectual Property
All content, including images, logos, and text on our website, is the property of Magnum Archery and may not be reproduced without prior written consent.
10. Governing Law
These Terms and Conditions are governed by the laws of South Africa. Any disputes will be subject to the exclusive jurisdiction of South African courts.
11. Contact Information
For any questions, concerns, or assistance, please reach out to us:
Thank you for shopping with Magnum Archery. We appreciate your business and look forward to serving your archery needs!
